From our shelf to your door
Where orders go
For now we ship across the United States, most APO and FPO addresses included. Outside the US and still keen? Drop us a line through the contact page first and we will say whether we can get a parcel to you.
Handling time
We usually pick and pack within one to two business days. Anything ordered over a weekend or holiday starts moving the next working day.
How long delivery takes
- Within the US: roughly five to ten business days once it is on its way.
- Who carries it: USPS or a similar courier, depending on the destination.
- These are typical windows, not promises — weather, carrier backlogs, and far-flung addresses can stretch them.
Following the parcel
A tracking number lands in your inbox the moment the box leaves us. If it has not updated after a day or two, give it a beat — scans sometimes trail the parcel itself.
If it goes astray
If tracking sits still far too long, or a parcel reads delivered but is nowhere to be found, tell us. We will chase it with the carrier, and where one is confirmed lost on the way, send a replacement or refund.
Damaged or wrong items
Give the box a once-over on arrival. If anything is damaged or not what you ordered, email us within a few days with a photo and your order number and we will sort it.
Still wondering?
Anything not covered here is best sent to the support address on the contact page.